Catering Sales Manager
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of events including weddings and mitzvahs and understand the importance of prospecting in creating new sales opportunities for the club. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management.
Responsibilities include preparing and submitting required reports in a timely manner, knowing meeting room setups and capabilities, responding to catering inquiries immediately or within 24 hours, having comprehensive knowledge of all operational departments within the club, interacting with outside planners and vendors for event setup, maintaining pricing integrity and proposing upscale menus for clients, managing existing accounts and following up with client re-solicitation to capture future business, working with F&B managers and keeping them informed of F&B issues as they arise, managing the function diary and adjusting space in order to ensure maximum potential revenue, being visible on the floor and assisting staff as needed during functions, being involved in departmental and club training, planning and executing holiday and special events in conjunction with the Director of Catering, using feedback from client evaluations to improve service and quality, and keeping immediate supervisor fully informed of all problems or matters requiring his/her attention.
Qualifications include at least 2 years of progressive experience in a hotel, private club or a related field; or a 2 year college degree and 1 or more years of related experience, proficiency in Windows, company approved spreadsheets and word processing, proficiency in Club Essentials, Reserve Cloud, or ability to learn new CSM systems a plus, familiarity with food and beverage operations, particularly within events, catering, or restaurant settings, is a plus, flexible and long hours sometimes required, including nights and weekends, medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, maintaining a warm and friendly demeanor at all times, effective communication both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner, effective at listening to, understanding, and clarifying concerns raised by employees and guests, ability to multitask and prioritize departmental functions to meet deadlines, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attend all club required meetings and trainings, maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the club, maintain high standards of personal appearance and grooming, which include wearing nametags, comply with Highgate Hotel Standards and regulations to encourage safe and efficient club operations, maximize efforts towards productivity, identify problem areas and assist in implementing solutions, effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives, and maintain confidentiality of information.
Reports to Director of Catering Sales and Banquet Operations.
Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave (provided in accordance with applicable law), employee assistance program (EAP), educational opportunities / tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.
For Employees Based in Washington: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, paid sick & safe time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, up to 20 days of paid vacation per year, based on classification and length of service, 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO, paid sick time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
**The above-referenced benefits do not apply to part-time positions
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