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Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
- Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
- Performs aircraft grooming and security searches.
- Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
- Loads and offloads luggage and cargo with the use of conveyor belts.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills:Required
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred:
- A minimum of 1 year of customer service or community service experience.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $18.32/Hr. Total Rewards:Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
About the Job:
Based in our administrative office in Towson, MD, the Director of Development plays a central role in advancing the mission of the Women’s Law Center of Maryland through strategic fundraising and organizational growth. Approximately 80% of the role focuses on development —including implementing and managing the organization’s fundraising plan, cultivating donor relationships, identifying new funding opportunities, and securing financial support from individuals, foundations, and institutions. The remaining 20% involves communications , such as donor engagement messaging, development-related content, and collaborative public outreach efforts that support fundraising goals.
While we offer a hybrid-remote work policy, the Director of Development will be expected to work primarily in the office during an initial probationary period to ensure a strong onboarding and collaborative experience. The Director will lead the execution of fundraising strategies, coordinate with program staff to align development efforts with organizational goals, and support the Board of Directors in its fundraising responsibilities. The role also includes researching, drafting, and submitting grant proposals to advance key initiatives and expand the organization's impact.
About the Women’s Law Center of Maryland:
The Women's Law Center of Maryland (WLC) is a dynamic nonprofit law firm whose mission is to ensure the physical safety, economic security, and bodily autonomy of women in Maryland. Established in 1971, the WLC has a rich history of advocating for gender equality, women's rights, and social justice. We provide legal services, education, and advocacy to empower women and families to navigate the legal system effectively.
Key Responsibilities:
Fundraising Strategy and Implementation:
§ Develop and execute the organization’s annual fundraising plan.
§ Identify, cultivate, and solicit major donors, foundation support, and corporate sponsors.
§ Create and oversee a calendar of development activities to meet fundraising goals.
Membership, Individual Giving and Major Gift Solicitation:
§ Donor cultivation – build on existing relationships to grow support (specifically their level of giving) from current donors.
§ Donor acquisition – identify new individual prospects and grow WLC’s audience of supporters.
§ Major giving – strengthen relationships with major donors and grow WLC’s base of this level of support.
§ Membership – Draft written materials to support development activities, coordinate and implement individual giving campaigns, including membership mailings, solicitations, thank-a-thons, pro bono giving, and workplace giving efforts.
§ Oversee timely acknowledgment of gifts and ensure accurate donor records and manage donor communications.
Private Foundation/Corporate/Law Firm Giving and Grants Solicitation:
§ Research, identify, prioritize, and solicit grants, businesses, and law firms that are likely to provide financial support for WLC’s mission.
§ Perform outreach and develop relationships with potential grantors and donors.
§ Cultivate existing private foundation and grantor relationships.
§ Securing support and substantially increase the number of businesses providing financial support and the level of corporate contributions.
§ May assist the Administration with researching and writing grants to support organizational priorities.
Events:
§ Plan, coordinate and implement fundraising and cultivation events, including two signature events - Annual Celebration & Awards Ceremony and October Domestic Violence Awareness Month event, and occasional other events such as giving days, or campaigns. Responsibilities include logistics, promotions, coordination of ticket sales, and sponsorship solicitations.
§ Work with event committees, vendors, and volunteers to ensure successful event execution.
§ Develop content for donor communications, social media, and website updates to promote events
Planned Giving
§ Manage the organization’s planned giving designations.
§ Educate donors and prospects about planned giving opportunities such as bequests, charitable trusts, and beneficiary designations.
§ Cultivate relationships with legacy donors and maintain strong stewardship to encourage long-term support.
Board Support:
§ Coordinate development of an annual fundraising strategy.
§ Facilitate board and volunteer participation in cultivating, soliciting, and acknowledging donors.
§ Provide staff support to relevant board committees, including the development committee and communications committee.
§ Provide regular reports to the board regarding development activities.
Data Management and Reporting:
§ Maintain accurate donor records and generate regular reports using the donor database (e.g., DonorPerfect).
§ Analyze fundraising performance and recommend improvements.
Communications:
§ Website and Marketing - expand and maintain the WLC website, ensuring content is up-to-date, accessible, and engaging, ensure marketing materials are up to date and available at resource centers including courthouses, libraries, etc.
§ Social Media - generate engaging multimedia content (text, graphics, video) that reflects WLC’s mission and work; develop and publish social media posts across relevant platforms
§ Publications - Lead the writing and production of WLC’s Annual Report, including content development, layout coordination, and dissemination
§ Media Relations - Manage media placements for WLC and the Executive Director, including interviews, op-eds, and press coverage; draft and distribute press releases and media kits as needed
Requirements – Experience, Skills, and Qualities:
The ideal candidate for the Director of Development role will bring strategic vision, fundraising expertise, and a deep understanding of donor cultivation to support and grow a $2.5 million nonprofit organization. Essential qualifications and skills include:
Education and Experience:§ Bachelor’s degree required; advanced degree or CFRE certification preferred.
§ Minimum of 3 years of progressive fundraising experience, preferably in a nonprofit setting.
§ Proven success in developing and executing fundraising strategies across multiple channels (individual giving, major gifts, corporate sponsorships, grants, events, and online fundraising).
§ Demonstrated experience managing a development program supporting an organization with a budget of $2 million or more.
Fundraising Expertise:§ Strong track record of personally soliciting and closing major gifts ($5,000+), as well as stewarding long-term donor relationships.
§ Skilled in identifying new donor prospects and implementing donor engagement strategies.
§ Experience with planning and managing fundraising events, annual giving campaigns, and planned giving programs.
§ Knowledge of grant writing and foundation relations.
Leadership and Management:§ Experience supervising development staff or working collaboratively with cross-functional teams including Executive Directors, Boards, and program staff.
§ Ability to develop and manage budgets, track fundraising metrics, and report on progress toward revenue goals.
§ Familiarity with nonprofit governance and working with Boards of Directors, including Development Committees.
Communications and Strategy§ Excellent written, verbal, and interpersonal communication skills.
§ Strong storytelling skills to convey the mission, impact, and funding needs of the organization to diverse audiences.
§ Ability to craft compelling donor materials, appeals, and stewardship reports.
§ Strategic thinker with the ability to align fundraising goals with organizational priorities.
Technology and Tools§ Excellent computer skills required, including proficiency in fundraising software and Microsoft Office 365. Familiarity with Donor Perfect, Adobe Creative Suite, Constant Contact, Canva, WordPress preferred.
Other Requirements§ Commitment to women’s legal rights and gender justice and understanding of current social justice and legal challenges faced by Marylanders today and ability to thrive in a dynamic, mission-driven environment.
§ Ability to work independently and proactively while comfortable in a collaborative work environment; a strong sense of responsibility, follow-through, and accountability, while meeting deadlines and maintaining high standards of quality
§ Ability to manage and prioritize multiple simultaneous tasks and deadlines.
§ Ability to attend occasional evening/weekend events or meetings.
§ Must be legally authorized to work in the United States.
Applicants do not need to possess all the above qualifications. Research shows that women and people of color are less likely to apply for jobs where they do not meet all the qualifications. If you meet most of these qualifications, please apply.
Compensation and Benefits:
The salary range is $75,000 - $90,000 commensurate with experience. We offer a generous benefits package that includes health insurance, matched retirement savings (Simple IRA), unlimited PTO (after probationary period), paid family leave, hybrid work option (after probationary period), parking (or travel) subsidy, and training.
Location:
The Women’s Law Center of Maryland’s office is located in Towson, MD.
Application Process:
Interested applicants should submit, via email, a resume and a detailed cover letter that describes their interest in the position and relevant experience, no later than August 8, 2025. Please write “Director of Development” in the subject line, and address all applications to:
Andrea Rafter
Women’s Law Center of Maryland, Inc.
102 W. Pennsylvania Avenue, Suite 100
Towson, MD 21204
Deadline: Position will remain open until filled.
Reasonable Accommodations:
If you require accommodations during our hiring process, email
Equal Opportunity Employment:
The Women’s Law Center of Maryland considers the diversity of its workforce to be vital to our organization’s success in meeting its mission. We strongly encourage applicants from all cultures, races, life experiences, socio-economic classes, sexual orientations, age, gender, and physical abilities to apply. As an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant due to race, color, religion, gender, sexual orientation, national origin, age, disability, familial status, marital status, predisposing genetic characteristics, actual or perceived domestic violence victim status, unemployment status, caregiver status, or any other category protected by law.
#J-18808-Ljbffr
Overdrive Interactive is a Boston-based digital agency with a unique blend of strategic, media, creative, and technical services. We’re driven by an entrepreneurial spirit, setting the standard for what most agencies aspire to become in today’s competitive landscape. We provide the world’s leading companies with the cutting-edge online marketing programs they need to succeed and grow. Dive into a dynamic environment at Overdrive, where online advertising, search marketing, social media, mobile, digital creative, analytics, and more come together. Learn more about us at .
About the Role:
We are seeking a talented and passionate Social Media Manager to lead the organic social media strategy for our clients. In this role, you will focus on building brand presence, driving engagement, and growing a loyal community across platforms like Facebook, Instagram, LinkedIn, Twitter, TikTok, and others. Your work will be centered on creating authentic, engaging, and relevant content, and fostering relationships with online communities—all while maintaining the brand's voice and aligning with client goals.
Responsibilities:
- Organic Social Media Strategy Development:
- Create and implement organic social media strategies tailored to client goals, brand identity, and audience preferences.
- Analyze market trends, competitor activity, and audience insights to continuously refine and optimize strategies.
- Collaborate with clients to develop a deep understanding of their vision, ensuring social media strategies are fully aligned with overall marketing goals.
- Content Creation & Curation:
- Develop creative, on-brand organic social media content, including images, videos, stories, and written posts, optimized for each platform.
- Work with the content team to generate a steady stream of high-quality, engaging content that resonates with the target audience.
- Curate user-generated content, industry news, and relevant third-party content to add value to the community and amplify the brand’s presence.
- Community Management & Engagement:
- Build and nurture relationships with followers, responding to comments, messages, and mentions in a timely, authentic manner.
- Foster an engaged online community by sparking conversations, running polls, asking questions, and facilitating discussions that align with brand values.
- Identify potential brand advocates, responding to positive interactions and encouraging long-term customer loyalty.
- Organic Social Campaigns & Content Calendars:
- Plan and execute organic social media campaigns that focus on community engagement, brand awareness, and customer advocacy.
- Create and manage a detailed content calendar to ensure consistency in posting, messaging, and seasonal or event-based content.
- Analytics & Reporting:
- Track and measure the performance of organic social media campaigns using relevant analytics tools.
- Provide clients with regular reports on key metrics such as engagement, reach, and follower growth, offering insights and recommendations for improvement.
- Use data and audience feedback to adjust content strategies and ensure campaigns resonate with the target audience.
- Brand Advocacy & Social Listening:
- Monitor brand sentiment and social conversations around your clients to identify opportunities for brand advocacy, PR, or crisis management.
- Leverage social listening tools to stay on top of industry trends and conversations relevant to clients’ businesses.
- Collaboration & Cross-functional Teamwork:
- Work closely with clients, creative teams, and content strategists to ensure social media efforts align with broader marketing objectives.
- Share insights and collaborate with other teams to integrate social media efforts with email marketing, SEO, content marketing, and other digital strategies.
- 4-6 years of experience managing organic social media accounts (preferred in a digital marketing agency setting).
- Strong understanding of social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok) and best practices for organic growth and engagement.
- Proven experience in content creation, writing for social media, and crafting engaging posts that resonate with audiences.
- Experience with social media tools like Hootsuite, Sprout Social, or Buffer for scheduling, analytics, and social listening.
- Creative mindset with strong storytelling abilities and an eye for visual content creation (experience with tools like Canva or Adobe Creative Suite a plus).
- Excellent communication skills, including the ability to interact with clients and followers in an authentic, on-brand voice.
- Ability to work independently, manage multiple clients, and meet deadlines in a fast-paced, collaborative environment.
- A passion for social media trends, digital marketing, and community-building strategies.
- Experience in influencer marketing, community-building, and user-generated content campaigns.
- Understanding of how organic social media contributes to SEO and overall digital marketing strategies.
- Previous experience growing social communities organically and leveraging engagement to drive brand loyalty.
- Be a key player in developing organic social media strategies that drive brand awareness and customer loyalty.
- Work with diverse clients across industries, gaining exposure to new trends and innovative marketing strategies.
- Collaborate with a dynamic team that values creativity, professional development, and teamwork.
- Competitive salary and benefits package.
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
We are seeking a dynamic Field Marketing Professional to own and drive our integrated marketing plan through specific initiatives and events across the West region and LATAM. The Sr. Field Marketing Manager position is a short-term contract and will report directly to the Sr. Director, Field Marketing. In this role, the Sr. Field Marketing Manageris a strategic partner to the business and an important execution arm with demand generation activity in order to support the overall pipeline creation/generation goals of the Americas revenue organization. The Sr. Field Marketing Manager also works closely with the Sales and Customer Success teams as they improve top of funnel growth, customer expansion, and retention through a variety of segment-focused marketing campaigns and tactics.
This is a 6-month temp role.
What you’ll own- Develop a trusted partner relationship with the regional Sales leadership teams in the West region supporting business and pipeline needs through marketing tactics, activities and programs.
- Continue to build out and execute the integrated marketing field strategy for the West region, collaborating across teams to leverage existing global campaigns, learnings from other regions and be a source of knowledge for updates around field marketing.
- Introduce new and innovative approaches to generate leads and accelerate pipeline while accounting for regional differences and improving the customer experience.
- Adjust strategy and plans based on pipeline needs to the various business segments.
- Own regional campaign and event execution, evaluation, and reporting, sharing results and recommendations with Sales and Marketing teams.Track marketing expenses to ensure that resources are allocated optimally across initiatives.
- Track marketing expenses to ensure that resources are allocated optimally across initiatives.
- Bachelor’s degree and 7+ years’ Marketing and / or Sales experience in tech and ideally a SaaS company.
- Background in marketing communications, brand management, campaign development, events, and digital marketing.
- Proven track record of planning and executing integrated Marketing campaigns to high profile accounts that ensure success of an extended ecosystem, designed to scale.
- Direct experience developing campaigns aimed at specified personas and providing sales development support.
- Experience with marketing automation tools, such as Pardot, Salesforce , 6Sense, Tableau, and Bizzabo.
- Excellent project management and execution skills, with a high attention to detail, an ability to prioritize independently, and to delegate tasks to contractors or agencies when appropriate.
- Proven track record of making data driven decisions to continually optimize performance, determine future investments, and reporting success to varied audiences.
- Business-level fluency in Spanish ideal.
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Our job titles may span more than one career level. The hourly rate for this position is between $60-90/hr. The hourly rate is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The hourly rate is subject to change and may be modified in the future.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
#J-18808-LjbffrWe're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is on a mission to make eating well effortless for everyone. Words are a critical part of that journey. As a Senior Content Designer, you’ll shape product experiences that touch millions of households, weaving clarity, warmth, and trust into every interaction. You’ll partner with designers, product managers, researchers, engineers, and data scientists to craft language that not only guides customers through grocery shopping, but also reflects our commitment to Go Far Together, Roll Up Your Sleeves, and Grow the Pie.
About the Role
You’ll be the voice of Instacart across key consumer surfaces—from onboarding flows that build confidence, to retention touchpoints that keep shoppers coming back. You’ll translate complex requirements and AI-driven opportunities into human-centered content, championing a tone that feels like helpful conversation. Success means shipping clear, scalable copy that drives measurable results while embodying our values of transparency and generosity.
About the Team
The Instacart Design & Research org is a tight-knit collective of product designers, researchers, and content experts dedicated to reimagining how people feed themselves and their loved ones. We tackle large-scale challenges with creativity and data, celebrating diverse perspectives and embracing a culture of open feedback. You’ll join a small but mighty content design practice that values experimentation, constructive critique, and shared wins—because we believe the best work happens when we Put it All on the Table and Serve Generously.
About the Job
- Collaborate with cross-functional feature squads to craft end-to-end UX content for Instacart’s core consumer experiences, focusing on onboarding, engagement, and retention surfaces.
- Develop, ship, analyze, and iterate on language that drives clear outcomes, using data and research insights to inform decision-making.
- Design standards-based LLM prompts and leverage AI tools to personalize and scale content without sacrificing quality or brand voice.
- Uphold and evolve Instacart’s content standards, ensuring every word aligns with our tone, accessibility guidelines, and global frameworks.
- Champion a culture of candid feedback and collaboration, sharing work early and often while mentoring peers in content best practices.
About You
Minimum Qualifications
- 6+ years crafting content for web and mobile interfaces, with a portfolio showcasing clear, effective UX writing.
- Expert command of written language, design thinking, and content frameworks that translate business goals and user insights into intuitive experiences.
- Proven ability to engineer prompts and utilize AI/LLM technologies to amplify content production and personalization.
- Self-starter who thrives in fast-paced, ambiguous environments—balancing big-picture vision with executional excellence.
- Strong understanding of information architecture and how language and visual design intersect to guide users seamlessly.
Preferred Qualifications
- Experience spanning multiple content formats (interfaces, microcopy, emails, notifications, style guides).
- Background in designing for global audiences and accessibility standards.
- Familiarity with experimentation frameworks (A/B testing, multivariate testing) to measure content impact.
- Track record of mentoring or leading content initiatives within cross-functional teams.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here .
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here .
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$172,000 — $191,000 USD
WA
$165,000 — $183,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$158,000 — $175,000 USD
All other states
$142,000 — $158,000 USD
#J-18808-LjbffrPosition Overview
The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.
Key Job Responsibilities
Financial Management and Reporting
• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
• Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
• Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
• See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Review and manage location P & L and develops action plans to address deficiencies/grow the business
• Confirms venue partners process all payments to Encore in a timely basis.
Operations Management
• Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• See the Big Picture by efficiently sharing labor and equipment within the local market.
• Attend all operational venue meetings such as daily stand-up meetings with venue operations staff.
Sales Management
• Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Position will have oversight to personnel to assist with event execution.
• Exceed the expectations and needs of internal and external customers.
• Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly.
• Monitor small to medium size events and check in on customers throughout the day.
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
• Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
• Effectively utilizes applicable company computer systems.
• Act as on-site technical expert as needed for events.
• Assist on the floor with operations as needed.
People Development
• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
• Manage the human resources activities including selection, performance management, and learning.
• Provide focused and continued coaching to develop the skills of team members.
• Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
• Recommend team members for training opportunities, as needed.
Job Qualifications
• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio-visual experience.
• 2+ years of operations/supervisory experience.
• 3+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.
Competencies
Deliver World Class Service
• Hospitality
Do The Right Thing
• Courage
Drive Results
• Optimizes & Aligns Work
See The Big Picture
• Strategic Mindset
Value People
• Organizational Savvy
• Values Diversity
• Develops Talent
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (
Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
General Physical Activities
• Sitting: 2-3 hours per day
• Standing: 4-5 hours per day
• Walking: 4-5 hours per day
• Stooping: 2-3 hours per day
• Crawling: 2-3 hours per day
• Kneeling: 2-3 hours per day
• Bending: 2-3 hours per day
• Reaching (above your head): 2-3 hours per day
• Climbing: 0-1 hour per day
• Grasping: 4-5 hours per day
Lifting Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $74,679.00 - $91,482.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
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