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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Works directly with Sales on one or more of the following: develop/partnership proposals for prospective clients, support sales efforts including collateral development, research, and/or meeting preparation and follow-up. Provides strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Proposal (RFP), presentations, prospect visit management, prospect meetings, and/or contracts. Serves as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects. Manages all sales documentation and deliverables, ensuring accuracy and availability. Provides updates/reports of prospects to Senior Management.
What Part Will You Play?
Provides (non)routine support to Sales, during various phases of the sales cycle, to achieve stated revenue and/or market share growth strategies by gathering data for and creating proposal materials for prospective clients, participating in preliminary call activities, performing prospect research, presentation preparation, compiling collateral material, and/or meeting preparation/follow-up. Completes documentation in response to a Request for Proposal (RFP) and Request for Information (RFI). Assists with the coordination of sales activities with other inter-company departments and other partners (vendors) involved in the sales process of individual prospects. Works with Marketing and/or product owners to gather information and materials for sales offerings.
Creates and provides reports and reporting updates of prospective clients in the sales pipeline in response to requests from members of the Sales team and/or senior management.
Creates and occasionally assists in the presentation of information to internal/external executives, and/or clients. Communicates calendar updates to appropriate parties and prospect updates for the sales/prospect report.
Remains knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry. Demonstrates a detailed knowledge of select applications, modules, Value Added Products (VAP) offerings, and/or systems that are being sold by the supported Sales team.
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's Degree
Relevant Experience or Degree in: No degree Specified
Typically Minimum 4 Years Relevant Exp
Related Experience
Preferred Qualifications
Typically Minimum 6 Years Relevant Exp
Previous experience in the payments industry
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
Industry Knowledge - Expert knowledge of the payment industry
Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
Communication - Effective listener and communicator who is able to be a reliable strategic partner to the members of the Sales Department
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our innovative technology and unmatched service. We create meaningful, software-driven experiences that help our customers prosper.
If you want to join a company that unifies every aspect of commerce through powerful software and payment solutions, while supporting and serving business owners, then your expertise will be a perfect fit on our dynamic team.
At Global Payments, you’ll represent Genius®—our industry-leading, cloud-based Point of Sale (POS) and payment platform that helps merchants simplify checkout, streamline operations, and grow their business. If it’s in your nature to work with passion, purpose, and tangible impact, join us and let’s build the future of commerce together.
Job Summary
As an Outside Sales Executive, POS, you’ll be responsible for prospecting, presenting, and closing sales of Genius® and related Global Payments technology solutions to small and mid-sized merchants across restaurant, retail, and service industries.
You’ll manage the full sales cycle—from lead generation and outreach to conducting in-person and virtual product demos and finalizing contracts—within a fast-moving, high-energy environment. You’ll collaborate closely with your District Manager and receive ongoing coaching and mentorship from leadership to help you succeed.
Your mission: help business owners modernize their operations, improve customer experiences, and drive growth through innovative POS and payment technology.
Key Responsibilities
Sell Genius® POS and Global Payments solutions to small and mid-sized merchants.
Prospect new clients through networking, referrals, and community partnerships.
Conduct engaging product presentations and live demos showcasing how Genius® simplifies payment processing, inventory management, and customer engagement.
Partner with your District Manager to set appointments, identify opportunities, and close deals within a short sales cycle.
Maintain accurate client records and pipeline activity in Atlas and Salesforce CRM systems.
Upsell and cross-sell existing clients on additional Global Payments services.
Stay up to date on POS and fintech industry trends to position yourself as a trusted advisor.
Participate in weekly team meetings and one-on-one coaching sessions with leadership.
Desired Skills & Capabilities
Excellent communication, presentation, and networking skills.
Self-motivated, results-driven “hunter” mindset.
Strong organizational skills and ability to manage a fast-paced pipeline.
Professional demeanor and integrity when working with clients and teammates.
Enjoys face-to-face relationship building with business owners.
Experience in restaurant and/or retail environments is a plus.
Minimum Qualifications
18 years of age or older.
Valid driver’s license with ability to travel locally up to 75% of the time.
Must reside within the area of the job posting.
Preferred Qualifications
High school diploma or GED (college degree preferred).
Two or more years of B2B, SaaS, or POS sales experience.
Compensation
Base Salary: $40,000
Residual Income: Keep earning monthly from your closed accounts.
Bonuses: Monthly and quarterly incentives for exceeding sales goals.
On-Target Earnings (OTE): $100,000+
Your earnings grow with your results—the more you sell, the more you earn.
Benefits
Global Payments offers a comprehensive benefits package, including:
Medical, dental, and vision coverage
Paid time off and recognition programs
Retirement and investment options
Employee assistance and wellness programs
Charitable gift matching and worldwide Days of Service
Learn more at Global Payments Benefits.
Our Culture
At Global Payments, we stand against racism, intolerance, and injustice in all forms. We celebrate diversity and believe inclusion makes us stronger.
Global Payments is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI-ZS1
#LI-Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our innovative technology and unmatched service. We create meaningful, software-driven experiences that help our customers prosper.
If you want to join a company that unifies every aspect of commerce through powerful software and payment solutions, while supporting and serving business owners, then your expertise will be a perfect fit on our dynamic team.
At Global Payments, you’ll represent Genius®—our industry-leading, cloud-based Point of Sale (POS) and payment platform that helps merchants simplify checkout, streamline operations, and grow their business. If it’s in your nature to work with passion, purpose, and tangible impact, join us and let’s build the future of commerce together.
Job Summary
As an Outside Sales Executive, POS, you’ll be responsible for prospecting, presenting, and closing sales of Genius® and related Global Payments technology solutions to small and mid-sized merchants across restaurant, retail, and service industries.
You’ll manage the full sales cycle—from lead generation and outreach to conducting in-person and virtual product demos and finalizing contracts—within a fast-moving, high-energy environment. You’ll collaborate closely with your District Manager and receive ongoing coaching and mentorship from leadership to help you succeed.
Your mission: help business owners modernize their operations, improve customer experiences, and drive growth through innovative POS and payment technology.
Key Responsibilities
Sell Genius® POS and Global Payments solutions to small and mid-sized merchants.
Prospect new clients through networking, referrals, and community partnerships.
Conduct engaging product presentations and live demos showcasing how Genius® simplifies payment processing, inventory management, and customer engagement.
Partner with your District Manager to set appointments, identify opportunities, and close deals within a short sales cycle.
Maintain accurate client records and pipeline activity in Atlas and Salesforce CRM systems.
Upsell and cross-sell existing clients on additional Global Payments services.
Stay up to date on POS and fintech industry trends to position yourself as a trusted advisor.
Participate in weekly team meetings and one-on-one coaching sessions with leadership.
Desired Skills & Capabilities
Excellent communication, presentation, and networking skills.
Self-motivated, results-driven “hunter” mindset.
Strong organizational skills and ability to manage a fast-paced pipeline.
Professional demeanor and integrity when working with clients and teammates.
Enjoys face-to-face relationship building with business owners.
Experience in restaurant and/or retail environments is a plus.
Minimum Qualifications
18 years of age or older.
Valid driver’s license with ability to travel locally up to 75% of the time.
Must reside within the area of the job posting.
Preferred Qualifications
High school diploma or GED (college degree preferred).
Two or more years of B2B, SaaS, or POS sales experience.
Compensation
Base Salary: $40,000
Residual Income: Keep earning monthly from your closed accounts.
Bonuses: Monthly and quarterly incentives for exceeding sales goals.
On-Target Earnings (OTE): $100,000+
Your earnings grow with your results—the more you sell, the more you earn.
Benefits
Global Payments offers a comprehensive benefits package, including:
Medical, dental, and vision coverage
Paid time off and recognition programs
Retirement and investment options
Employee assistance and wellness programs
Charitable gift matching and worldwide Days of Service
Learn more at Global Payments Benefits.
Our Culture
At Global Payments, we stand against racism, intolerance, and injustice in all forms. We celebrate diversity and believe inclusion makes us stronger.
Global Payments is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI-ZS1
#LI-Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our innovative technology and unmatched service. We create meaningful, software-driven experiences that help our customers prosper.
If you want to join a company that unifies every aspect of commerce through powerful software and payment solutions, while supporting and serving business owners, then your expertise will be a perfect fit on our dynamic team.
At Global Payments, you’ll represent Genius®—our industry-leading, cloud-based Point of Sale (POS) and payment platform that helps merchants simplify checkout, streamline operations, and grow their business. If it’s in your nature to work with passion, purpose, and tangible impact, join us and let’s build the future of commerce together.
Job Summary
As an Outside Sales Executive, POS, you’ll be responsible for prospecting, presenting, and closing sales of Genius® and related Global Payments technology solutions to small and mid-sized merchants across restaurant, retail, and service industries.
You’ll manage the full sales cycle—from lead generation and outreach to conducting in-person and virtual product demos and finalizing contracts—within a fast-moving, high-energy environment. You’ll collaborate closely with your District Manager and receive ongoing coaching and mentorship from leadership to help you succeed.
Your mission: help business owners modernize their operations, improve customer experiences, and drive growth through innovative POS and payment technology.
Key Responsibilities
Sell Genius® POS and Global Payments solutions to small and mid-sized merchants.
Prospect new clients through networking, referrals, and community partnerships.
Conduct engaging product presentations and live demos showcasing how Genius® simplifies payment processing, inventory management, and customer engagement.
Partner with your District Manager to set appointments, identify opportunities, and close deals within a short sales cycle.
Maintain accurate client records and pipeline activity in Atlas and Salesforce CRM systems.
Upsell and cross-sell existing clients on additional Global Payments services.
Stay up to date on POS and fintech industry trends to position yourself as a trusted advisor.
Participate in weekly team meetings and one-on-one coaching sessions with leadership.
Desired Skills & Capabilities
Excellent communication, presentation, and networking skills.
Self-motivated, results-driven “hunter” mindset.
Strong organizational skills and ability to manage a fast-paced pipeline.
Professional demeanor and integrity when working with clients and teammates.
Enjoys face-to-face relationship building with business owners.
Experience in restaurant and/or retail environments is a plus.
Minimum Qualifications
18 years of age or older.
Valid driver’s license with ability to travel locally up to 75% of the time.
Must reside within the area of the job posting.
Preferred Qualifications
High school diploma or GED (college degree preferred).
Two or more years of B2B, SaaS, or POS sales experience.
Compensation
Base Salary: $40,000
Residual Income: Keep earning monthly from your closed accounts.
Bonuses: Monthly and quarterly incentives for exceeding sales goals.
On-Target Earnings (OTE): $100,000+
Your earnings grow with your results—the more you sell, the more you earn.
Benefits
Global Payments offers a comprehensive benefits package, including:
Medical, dental, and vision coverage
Paid time off and recognition programs
Retirement and investment options
Employee assistance and wellness programs
Charitable gift matching and worldwide Days of Service
Learn more at Global Payments Benefits.
Our Culture
At Global Payments, we stand against racism, intolerance, and injustice in all forms. We celebrate diversity and believe inclusion makes us stronger.
Global Payments is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI-ZS1
#LI-Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our innovative technology and unmatched service. We create meaningful, software-driven experiences that help our customers prosper.
If you want to join a company that unifies every aspect of commerce through powerful software and payment solutions, while supporting and serving business owners, then your expertise will be a perfect fit on our dynamic team.
At Global Payments, you’ll represent Genius®—our industry-leading, cloud-based Point of Sale (POS) and payment platform that helps merchants simplify checkout, streamline operations, and grow their business. If it’s in your nature to work with passion, purpose, and tangible impact, join us and let’s build the future of commerce together.
Job Summary
As an Outside Sales Executive, POS, you’ll be responsible for prospecting, presenting, and closing sales of Genius® and related Global Payments technology solutions to small and mid-sized merchants across restaurant, retail, and service industries.
You’ll manage the full sales cycle—from lead generation and outreach to conducting in-person and virtual product demos and finalizing contracts—within a fast-moving, high-energy environment. You’ll collaborate closely with your District Manager and receive ongoing coaching and mentorship from leadership to help you succeed.
Your mission: help business owners modernize their operations, improve customer experiences, and drive growth through innovative POS and payment technology.
Key Responsibilities
Sell Genius® POS and Global Payments solutions to small and mid-sized merchants.
Prospect new clients through networking, referrals, and community partnerships.
Conduct engaging product presentations and live demos showcasing how Genius® simplifies payment processing, inventory management, and customer engagement.
Partner with your District Manager to set appointments, identify opportunities, and close deals within a short sales cycle.
Maintain accurate client records and pipeline activity in Atlas and Salesforce CRM systems.
Upsell and cross-sell existing clients on additional Global Payments services.
Stay up to date on POS and fintech industry trends to position yourself as a trusted advisor.
Participate in weekly team meetings and one-on-one coaching sessions with leadership.
Desired Skills & Capabilities
Excellent communication, presentation, and networking skills.
Self-motivated, results-driven “hunter” mindset.
Strong organizational skills and ability to manage a fast-paced pipeline.
Professional demeanor and integrity when working with clients and teammates.
Enjoys face-to-face relationship building with business owners.
Experience in restaurant and/or retail environments is a plus.
Minimum Qualifications
18 years of age or older.
Valid driver’s license with ability to travel locally up to 75% of the time.
Must reside within the area of the job posting.
Preferred Qualifications
High school diploma or GED (college degree preferred).
Two or more years of B2B, SaaS, or POS sales experience.
Compensation
Base Salary: $40,000
Residual Income: Keep earning monthly from your closed accounts.
Bonuses: Monthly and quarterly incentives for exceeding sales goals.
On-Target Earnings (OTE): $100,000+
Your earnings grow with your results—the more you sell, the more you earn.
Benefits
Global Payments offers a comprehensive benefits package, including:
Medical, dental, and vision coverage
Paid time off and recognition programs
Retirement and investment options
Employee assistance and wellness programs
Charitable gift matching and worldwide Days of Service
Learn more at Global Payments Benefits.
Our Culture
At Global Payments, we stand against racism, intolerance, and injustice in all forms. We celebrate diversity and believe inclusion makes us stronger.
Global Payments is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI-ZS1
#LI-Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers through our innovative payment and software solutions. We’re a Fortune 500 company that combines cutting-edge technology with exceptional service to help businesses of every size grow and prosper.
If you’re passionate about helping business owners thrive—and you love selling technology that transforms the way they run their operations—join our dynamic, growth-minded team. Together, we’ll shape the future of commerce.
Job Summary:
As an Outside Sales Executive, Payment Technology, you’ll be on the front lines helping small and mid-sized merchants modernize how they run their business through Genius®, our industry-leading Point of Sale and payment platform.
You’ll manage the full sales cycle—from prospecting and lead generation to running demos, negotiating, and closing deals. You’ll work closely with your District Manager and sales leadership for coaching and support while driving your own success in a fast-paced, high-reward environment.
This is a role for driven, tech-savvy sales professionals who want to make an impact—selling real solutions that help local businesses simplify operations, improve customer experience, and grow revenue.
What You’ll Do:
Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking.
Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty.
Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor.
What You Bring:
Proven success in B2B sales, preferably in SaaS, fintech, or merchant services.
Strong communication, presentation, and negotiation skills—comfortable selling both face-to-face and virtually.
High energy, self-motivated, and competitive—driven to exceed targets.
Professional presence and genuine ability to connect with business owners.
Familiarity with the restaurant or retail industries is a plus.
Valid driver’s license and ability to spend at least 75% of your time in the field.
Minimum & Preferred Qualifications:
Must be 18 years or older.
High school diploma or GED required; college degree preferred.
Two or more years of relevant B2B sales experience.
Must live within the geographic area of the posting.
Compensation:
Annual On-Target Earnings (OTE): $100,000+
Base Salary: $40,000
Residual Income: Keep earning monthly from the accounts you build.
Bonuses: Monthly and quarterly incentives for surpassing quota and achieving stretch goals.
Annual Range: $80,000-$150,000
Your total compensation depends on your performance, skills, and territory—your success is in your hands.
Benefits
Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at Global Payments Benefits.
Our Culture:
At Global Payments, we stand against racism, intolerance, and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do.
Diversity and EEO Statements:
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#JS1
#LI-Remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY:
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
Skills
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
Required
Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Preferred
Salesforce experience
Experience working with large, multi-location restaurant brands
Experience with Microsoft Office and/or Google suite of Products
Working Environment
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
25-35%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.