Search Jobs

Customer Experience Coordinator

Dallas, Texas, United States; Plano, TX

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

Job title: Customer Experience Coordinator

Reports To: Operations Manager for Centers

Location: North Central Texas

Employment Type: Full-Time, Non-Exempt Employee

The Customer Experience Coordinator serves as the primary point of contact for customer concerns, complaints, and program inquiries related to Workforce Solutions for North Central Texas (WSNCT) programs and services, including Workforce programs. This position ensures timely, accurate, and policy-compliant resolution of customer issues while delivering exceptional customer service. The Coordinator administers complaint resolution processes, facilitates informal resolution efforts, conducts complaint reviews, interprets workforce program policies and procedures, and collaborates with internal teams and workforce service providers/partners to improve the overall customer experience.

Key Responsibilities

• Receive, track, investigate, and resolve customer complaints, concerns, and escalated service issues involving Workforce Solutions programs.
• Serve as the initial contact for customer inquiries regarding workforce programs, eligibility requirements, services, and policies.
• Ensure customers are informed of their right to file a program complaint, the opportunity for informal resolution, and applicable complaint resolution timelines.
• Accept and manage complaints submitted through authorized channels, including in-person, online, mail, and facsimile submissions.
• Review complaints to ensure required documentation is obtained, including complainant information, supporting facts, and timeliness requirements.
• Coordinate and facilitate informal complaint resolution activities, which may include meetings with staff or supervisors, case reviews, interviews, conference calls, and written explanations of applicable regulations and policies.
• Conduct complaint investigations and research applicable federal, state, local, and program-specific regulations, including WIOA and Texas Workforce Commission requirements.
• Prepare written findings, determinations, and correspondence that provide clear direction regarding complaint outcomes and resolution actions.
• Monitor and support adherence to complaint resolution timelines, including the requirement to issue decisions within established policy deadlines.
• Maintain complete and accurate records of complaints, investigations, actions taken, resolutions, and customer communications.
• Ensure all complaint and inquiry processes are accessible and effectively communicated to individuals with disabilities and those with Limited English Proficiency (LEP).
• Collaborate with Workforce Center staff, service providers, contractors, and board staff to facilitate prompt and equitable resolution of customer concerns.
• Assist designated adjudicators and leadership by gathering information, documenting actions taken, and maintaining complaint records while ensuring impartiality and avoiding conflicts of interest in complaint reviews.
• Analyze complaint and inquiry trends to identify recurring issues, service gaps, compliance concerns, and opportunities for continuous improvement.
• Develop and maintain customer service procedures, complaint tracking systems, standard operating procedures, and training materials.
• Prepare reports and dashboards summarizing complaint activity, resolution outcomes, customer satisfaction data, and customer experience metrics.
• Provide technical assistance and customer service training, guidance to staff regarding complaint management procedures, customer service standards, and policy interpretation.
• Promote a customer-focused culture that advances trust, inclusion, accountability, and continuous improvement across Workforce Solutions services.
• Collaborate with the Marketing Specialist to track, monitor, and report customer and employer satisfaction survey reports and 90% customer satisfaction rating is present across all centers.
• Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision.
• Complete all required reports
• Approach each day and task with a "ZAG" mindset
• Other duties as assigned by your immediate supervisor, which are consistent with the responsibilities of your position and the evolving needs of the business.

Preferred Additional Responsibility Serve as the Board's designated Customer Experience and Complaint Resolution Coordinator, providing oversight of complaint management processes and ensuring compliance with Workforce Innovation and Opportunity Act (WIOA), Texas Administrative Code Chapter 823, Texas Workforce Commission guidance, and Workforce Solutions for North Central Texas policies.

Qualifications

• Bachelors degree required or comparable experience
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA and Choices/SNAP programs and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
• Excellent verbal and written communication skills
• A Valid Driver's License

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Life Insurance
• Short & Long Term Disability Benefits
• 401k (90 days after employment)
• Paid Time Off (PTO)
• Paid Holidays

Salary range: $62,000-$72,000 based on experience

Travel: 25% within and outside the designated worksite

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

• Identifying information, such as your full name, gender, date of birth, and signature;
• Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status;
• Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information;
• Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN);
• National identifiers, such as SSN, passport and visa information, and immigration status and documentation;

Nursing Supervisor RN Weekends

Radford Health & Rehab Center - RADFORD, VA

Overview

Position Type Full-Time/Part-Time Job Shift Day

Description

The licensed Nursing Supervisor is responsible for the clinical support of licensed nurses and Certified Nursing Assistants, and other ancillary non-licensed clinical employees who provide direct and in-direct nursing care to patients. The nurse supervisor will provide or coordinate disease specific-educational support for patients/family members and assist with in-service training for clinical employees. The nurse Supervisor will be clinically proficient in nursing related skills and will have a current CPR card issued through the American Heart Association or the American Red Cross.

ESSENTIAL FUNCTIONS - Administrative: 1. Serves as liaison between the clinical team, physician/physician extenders, diagnostic agencies and sources of referrals for new patients. 2. Advocates on behalf of the clinical team by supporting and promoting a team environment. 3. Supports and participates in the center's Quality Assessment and Performance Improvement Program. 4. Participates on committees as needed or assigned. 5. Reports pertinent clinical personnel issues and patient-care areas of concern to the Director of Nursing. ESSENTIAL FUNCTIONS Clinical 1. Supervises and directs licensed and non-licensed nursing employees. 2. Promote and maintains an effective working relationship with physicians/physician extenders, lab, and pharmacy partners to ensure the proper, timely, and safe care of patients. 3. Promotes and maintains an effective collaborative working relationship with nursing employees, other departments, patients, families, visitors, and other health care centers. 4. Directs and supervises the delivery of patient care. 5. When indicated, the nurse supervisor will perform patient assessment, plan, and implement appropriate nursing care and management for the well-being of a patient, in terms of meeting the individuals physical, mental, and emotional needs including documentation of supporting interventions and follow-up. 6. Reports any significant change in a patient's condition to other clinical team members to including but not limited to the physician/physician extender, patient and legal representative. Completes required documentation. 7. Routinely conduct chart audits to validate that nursing care documentation is appropriate, accurate, and timely. 8. Keeps nursing administration and management informed regarding evaluations of patient care and employee practice/behavioral concerns. 9. Participate in clinical rounds with medical providers when indicated to provide pertinent information regarding the patient's care/condition and will follow through with the physician/physician extender orders. 10. Reviews physician/physician extender orders, diagnostic and pharmacy reports. Follows up with pharmacy regarding a change in medication. 11. Address complaints and follow-up in a timely manner. Keeps nursing administration informed of complaint/follow-up outcomes. 12. Completes accident/incident report(s) as indicated with follow-up. Submit accident/incident report to administrative nursing staff. 13. Performs and/or assists with patient care tasks as indicated, for example (phlebotomy, initiate IV therapy, manage central lines, perform wound care management, administer medications, insert indwelling urinary catheter, perform tracheostomy/colostomy/ileostomy care, manage enteral therapy for patient with feeding tubes and other nursing procedures). 14. Assists in the development of the patient's plan of care and assists updating the plan of care as indicated. 15. Participates in the admission, discharge, and transfer of patients. 16. Provides report for new patient admissions, as indicated, while ensuring that rooms are ready and prepared to receive a new patient admission prior to the patient arriving, as indicated. 17. Performs other duties, as assigned.

Qualifications

QUALIFICATIONS: 1. Current nursing license in good standing with the Virginia Department of Health Professions. 2. Two years of nursing management in acute/post-acute or urgent care, preferred. 3. Demonstrates excellent clinical, customer service and leadership skills. 4. Current CPR Healthcare Provider certification.

PHYSICAL REQUIREMENTS: Prolonged periods standing, walking, working and frequently pulling, pushing, and bending. Must be able to lift 25 pounds at a time. Must be able to move 150 pounds with assistance.

Client Success Manager

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, we offer a variety of early education and child care options for families. We build confidence for kids, families, and the future we share. And we want you to join us in shaping itin neighborhoods, at work, and in schools nationwide.

As a Client Success Manager, you'll be a strategic partner to our clients, helping them maximize the value of our partnership while driving engagement, satisfaction, retention, and long-term growth. Serving as the primary point of contact throughout the client lifecycle, you'll build trusted relationships, provide proactive guidance and tailored recommendations, and collaborate across teams to deliver a seamless client experience. You'll also support successful onboarding and field adoption through training, resources, and ongoing reinforcement. This role is ideal for a strong communicator and strategic thinker who thrives on collaboration, problem-solving, and helping clients achieve lasting success.

Responsibilities:

• Develop a deep understanding of client goals and evolving needs, using regular engagement, performance reviews, and proactive solutions to drive satisfaction and retention
• Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies
• Manage client contracts throughout the partnership, including program and financial requirements, renewals, amendments, extensions, and compliance with contractual obligations
• Coordinate billing and invoicing requirements with clients and internal teams to ensure accurate and timely fulfillment of financial commitments
• Deliver regular client reporting, executive summaries, progress updates, and year-end reviews that clearly communicate program performance and results
• Monitor KPIs and utilization trends, translating performance data into actionable insights and recommendations that strengthen client outcomes
• Lead strategic client engagement from implementation through ongoing operations, including client meetings, site expansions, program add-ons, and seasonal program launches and renewals
• Partner cross-functionally with sales, field leadership, and internal teams to evaluate opportunities, strengthen field adoption, address client feedback, and support long-term partnership growth

Qualifications:

• Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience
• 5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role
• Demonstrated ability to build executive-level relationships and manage complex client portfolios
• Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously
• Experience interpreting business metrics and translating data into actionable client recommendations
• Strong problem-solving skills with the ability to influence cross-functional teams and drive collaborative solutions

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits.

- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - and much more.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Pharmacy Intern

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a significant role in our company working as a part of the pharmacy team delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients.

While working as a 3rd year pharmacy intern, under the direct supervision of a licensed pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management excluding final prescription verification

Primary Roles and Responsibility:

A key component of the pharmacy intern role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:

• Lead with Heart display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
• Seek new ways to grow, collaborate with others, and deliver better outcomes
• Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
• Facilitate a team culture that promotes caring, energy, enthusiasm, and pride

Education:

• Accepted into or actively enrolled in an ACPE accredited college or school of pharmacy

Required Qualifications:

• Accepted into or actively enrolled in an ACPE accredited college or school of pharmacy
• 0-3 years relevant work experience
• Must possess or be in process of obtaining valid intern and/or technician licensure as required
• Strong communication and presentation skills
• Complete all required training within state guidelines and required timeframe
• Ability to:
• Have regular and predictable attendance, including nights and weekends
• Be mobile and remain upright for extended periods of time
• Lift, scan, and bag items
• Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
• Reach overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items
• Precision control: able to adjust machines to exact positions
• Stoop to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Able to orally communicate information and instructions to colleagues and customers
• Occasional lifting of up to 20 lbs; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

Ability To:

• Have regular and predictable attendance, including nights and weekends
• Complete any additional tasks as directed by supervisor or manager
• Complete all required training and obtain required licensure (if applicable) within state guidelines

Preferred Qualifications:

• Immunization eligibility
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function

Pay Range

The typical pay range for this role is:

$20.00 - $23.75

Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This part?time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well?being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Phlebotomist Representative II - Hospital

Represents the face of our company to patients within the hospital systems at Quest Diagnostics, both as part of their routine health management or for insights into life-defining health decisions. The Phlebotomist II draws quality blood samples from patients while following established practices and procedures. The Phlebotomist II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The Phlebotomist II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants will be assigned to work in a fast-paced hospital environment. Performing phlebotomy tasks in extreme patient and environmental conditions.

Pay range: $24.50 - $26.25 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)
• 6 Holidays plus 1 "MyDay" off (if regularly scheduled to work 20+ hours per week)
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
• Annual incentive plans
• Employee stock purchase plan
• Education assistance through MyQuest for Education
• Annual, no-cost health assessment program Blueprint for Wellness
• and so much more!

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups, including but not limited to pediatric and trauma patients.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order, where applicable.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Observe infection control and safety protocols at all times.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Complete training courses and keep up to date with the latest phlebotomy techniques.
• Assist with special projects and teams.
• Stay up to date on company communications and assist with the distribution of technical information to the work group.
• With appropriate training, act as mentor, point of contact and training resource for new employees, assist with transition into the hospital work environment and the familiarity with established procedures.
• Assist with periodic inventory counts.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Rotate through inpatient, outpatient, physicians' offices, and ED settings as required.
• Accountable for sign-off of new hire initial, bi-annual or annual training competencies.
• Performs additional duties and responsibilities as needed.
• Depending on site operations and model, Hospital Phlebotomists may also support pre-analytical laboratory functions, including but not limited to:
• Receives, sorts, racks, and prepares specimens.
• Picks up, transports, delivers, and manages pending specimens for technical departments in accordance with established workflows.
• Packages and prepares specimens for send-out testing in compliance with regulatory, safety, and courier requirements.
• Identifies issues related to specimen type, integrity, labeling, or missing/incomplete information during specimen sorting, racking, centrifugation, storage, and delivery.
• Resolves specimen-related issues within the scope of the role or escalates concerns appropriately to ensure timely problem resolution and continuity of testing
• Demonstrates understanding of compliance and regulatory policies related to test ordering and specimen handling.
• Develops the ability to research test order information using translation tables, laboratory information systems, and the laboratory Directory of Services.
• Performs other related duties as assigned in support of pre-analytical operations.

Qualifications

Required Work Experience:

• At least one year of phlebotomy experience required, inclusive of heel stick, pediatric, geriatric, and capillary collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.

Preferred Work Experience:

• Minimum 2 years of phlebotomy experience.
• Experience within hospital environment.
• Customer service or healthcare experience preferred.
• Keyboard/data entry experience.

Physical and Mental Requirements:

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit, stand, and walk for long periods of time; requires long hours of eye-hand coordination.
• Must be able to use stairs and/or elevators to move between floors as required by the job.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position may require travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Positional Coordination (balancing, bending/kneeling, pushing/pulling, reaching/twisting).

Knowledge:

• Committed to all applicable Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Ability to communicate clearly and effectively in English, both verbally and in writing.

Skills:

• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Must demonstrate superior customer focus; engaging in positive interactions; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.
• Capable of handling multiple priorities in a high-volume setting.
• Must be able to make decisions based on established procedures and exercise good judgment.

Work Environment:

• Hospital environment.
• Patient Temperament / Exposure to graphic traumas
• English required

Education:

• High School Diploma or Equivalent. (Required)

Business Development Representative

Are you driven by personal growth, meaningful work, and the opportunity to build lasting business relationships? We are seeking a motivated Business Development Representative to join our growing team.

As a Business Development Representative, you'll work directly with business owners, general managers, and company leaders to help them provide valuable employee benefits that improve the lives of their teams. This is a relationship-focused, business-to-business sales role where you'll have the opportunity to make a real impact while building a rewarding career.

Our agency has achieved consistent double-digit growth for more than a decade by helping businesses access affordable, meaningful solutions for their employees. We're committed to developing future leaders through hands-on training, mentorship, and performance-based advancement opportunities.

What You'll Do

• Build relationships with local business owners and organizational leaders
• Generate new business through prospecting, networking, referrals, and outreach
• Conduct face-to-face meetings and presentations with decision-makers
• Identify client needs and recommend appropriate employee benefit solutions
• Manage and grow a designated sales territory
• Deliver exceptional customer service throughout the sales process
• Participate in ongoing sales and leadership development programs
• Contribute to team growth while achieving individual performance goals

Who We're Looking For

• 1+ year of sales experience preferred
• Strong communication and relationship-building skills
• Belief in the value of face-to-face interactions and consultative selling
• Positive attitude and professional demeanor
• Coachable, adaptable, and eager to learn
• Self-motivated with the ability to work independently
• Goal-oriented with a desire for personal and professional growth
• Ability to commute within the Cortez, CO area
• Willingness to work in a field-based, in-person environment

What's In It For You

• Competitive compensation with performance-based bonuses
• Industry-leading sales and leadership incentives
• Hands-on training from experienced sales leaders in both classroom and field settings
• Accelerated advancement opportunities based on performance
• Lifetime vested renewals that reward long-term success
• Ongoing corporate-sponsored sales and leadership development
• Flexible work schedule
• Cash bonuses and travel incentive opportunities
• Local territory assignments typically within 15-45 miles
• Minimal travel requirements, with additional travel opportunities available for those interested
• Recognition programs that celebrate achievement and performance
• Positive, supportive culture focused on ownership, growth, and empowerment

Compensation

• Full-Time Position
• First-Year Earning Potential: $70,000-$95,000+
• Performance-Based Bonus Opportunities
• Additional Leadership and Incentive Programs Available

About the Company

We are a top-producing agency that has experienced consistent double-digit growth for more than ten years. Our mission is to help businesses provide affordable, meaningful benefits that support and protect their employees. Through exceptional service, proven solutions, and a commitment to developing our people, we continue to create opportunities for both our clients and our team members.

Willing to relocate: CO

Commute: Cortez

Work type: On the Road

Roving Associate Personal Banker (SAFE)

At Wells Fargo, we're more than a financial services leader we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!

Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join our National Branch Network. In this front?line role, you will provide support across multiple branch locations within an assigned geography, building relationships with customers by supporting everyday banking needs through in?branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.

You will support account openings, service requests, and credit applications while working closely with branch teammates across different locations to deliver a consistent, high?quality customer experience. Success is driven by a strong service mindset, sound judgment, flexibility, and effective teamwork in changing branch environments. This role offers meaningful exposure to a large financial institution and serves as a foundation for long?term growth and career mobility, supported by Wells Fargo's training and coaching.

In this role you will:

• Provide personalized banking support across multiple branch locations within an assigned geographic area, covering for banker and teller absences and temporarily filling open positions as needed
• Adapt quickly to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards
• Build lasting customer relationships through proactive, meaningful conversations that support financial well?being and deepen engagement
• Lead discovery driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and listening proficiency in Spanish/English (include on bilingual required postings only)

Desired Qualifications:

• Prior experience in financial services or a highly regulated customer?facing role, demonstrating comfort with structured processes, accuracy, and service expectations.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement
• Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs
• Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience
• Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed
• Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
• Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns

Job Expectations:

• Ability to travel 100% of the time within assigned geography. Commute to assigned branch location(s) for the duration of the assignment, with travel expectations aligned to company policy
• Ability to work a schedule that will include Saturdays
• Must take and pass required language assessment (include on bilingual required postings only)
• Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.
• SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.
• This position is not eligible for Visa sponsorship

Posting Location(s):

• 6309 York Road, Baltimore, MD 21212
• One Newport Drive, Forest Hill, MD 21050
• 4820 Eastern Avenue, Baltimore, MD 21224
• 11234 York Road, Hunt Valley, MD 21030
• 1726 E. Northern Parkway, Baltimore, MD 21239
• 1418 Martin Boulevard, Baltimore, MD 21220
• 1643 Merritt Blvd, Baltimore, MD 21222
• 5040 Sinclair Lane, Baltimore, MD 21206
• 8851 Belair Road, Baltimore, MD 21236
• 2012 E. Joppa Road, Parkville, MD 21234
• 2100 York Road, Timonium, MD 21093
• 603 Bel Air Road, Bel Air, MD 21014
• 989 Fairmount Avenue, Towson, MD 21204
• 400 Constant Friendship Blvd, Abington, MD 21009
• Pay Range: This job profile is eligible for a 10% pay differential.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $21.00 - $30.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.