Sales Coordinator
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks. At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience. Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.
The Sales Coordinator role is to perform general office duties to support all members of the Sales Team. This role is responsible for coordinating and synchronizing the needs of the team. Strong organizational skills, detail oriented and effective communication will be critical to the success of this position. All duties are performed in accordance with department policies, practices and procedures.
POSITION RESPONSIBILITIES/DUTIES:
- Provide high-level support by preparing sales contracts, proposals, and serve as the point of contact for clients
- Generating reports, gathering materials, assembling information packets, arranging and coordinating meetings and events
- Assist sales team by managing schedules, appointment, and travel arrangements
- Filing important documents, organizing the office and communicating relevant information to key stakeholders
- Utilizing the sales automation system, DELPHI efficiently and effectively based on department standards
- Build impactful relationships with all other departments
- Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
- Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job
- Promote diversity, inclusion, pride, respect, camaraderie and fairness
- Foster strong relationships by doing things the right way with integrity, hard work, collaboration and teamwork
- Have fiscal responsibility for both the property as well as the departments by consistently looking for ways to refine the business without compromising guest satisfaction
- Create ways to further enrich the guest experience by continuously reviewing, offering suggestions on refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards
- Proactively seek feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
- Perform other functions as needed
WHAT ARE WE LOOKING FOR?
MINIMUM REQUIREMENTS
- Minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience
- Delphi experience preferred
- Previous experience in a luxury resort setting preferred
KNOWLEDGE/SKILLS/ABILITIES:
- Working knowledge of Microsoft Office
- Excellent customer service skills
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines
- Superior problem solving and decision-making skills
- Excellent organizational and project management skills, with particular attention to quality and detail
- Interpersonal skills to deal effectively with all business contacts
- Professional appearance and demeanor
- Ability to effectively communicate in English, in both oral and written forms
Compensation: $27.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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