Jamba Shift Lead
Jamba
Evanston, IL
We are seeking positive and outgoing team leaders to complement our team. You will handcraft healthy and nutritional smoothies and juices while building relationships with our guests and your fellow workers. Come join the Jamba team, we offer a great culture and environment that is truly welcoming!
Team Lead Job Summary:
This position contributes to Jamba's success by assisting the store manager in executing store operations during scheduled shifts. This job deploys team members and delegates tasks so that team members can create and maintain the Jamba connection for our customers.
Team Lead Qualifications:
•Customer service experience in a retail or restaurant environment
•Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
•Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
•Experience in a position that required constant interacting with and fulfilling the requests of customers.
Required Knowledge, Skills and Abilities
•Ability to direct the work of others.
•Ability to learn quickly.
•Effective oral communication skills.
•Strong interpersonal skills.
•Ability to work as part of a team.
•Ability to build relationships.
Team Lead Responsibilities:
•Must be at least 18 years of age.
•Must have access to reliable transportation.
•Acts with integrity, honesty and knowledge that promote the culture, values and mission of Jamba.
•Communicate information to manager so that the team can respond as necessary to create a welcoming environment during each shift.
•Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on team member performance during shift.
•Contribute to positive team environment by recognizing changes in team member morale and performance and communicating them to the store manager.
•Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team member performance.
•Deliver amazing customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
•Execute store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Jamba operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all team members during each shift.
•Follow all cash management and cash register policies and ensures proper cash management practices are followed by management team.
•Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Physical Demands:
You will regularly be required to talk, hear, and stand. You will be required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers.
Also, you must be comfortable with contact/immersion of hands in water and sanitation solutions; and contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.
Jamba is an equal opportunity employer for all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes team members with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
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