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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
In general, this position is intended that the DHE Area Manager is to spend most of their time improving the area processes by partnering with engineering on capital projects and repetitive downtime issues, reducing waste, improving throughput through increased efficiency, and standardizing the Production Team Members training and testing.
What you will do:
These responsibilities include but are not limited to:
➢ Play a central role in developing and reviewing pay-for-skill standards & implementation in
their areas. This includes the administration of pay-for-skill testing.
➢ Provide the training of the operators in their areas, to encourage continuous skills upgrade
and rotation within each shift.
➢ Responsible for the training manuals in their area and the tools to access knowledge and
skill level.
➢ The DHE Manager is expected to attend all daily production and/or maintenance related
meetings.
➢ Assist in achieving the mill’s goals by being a functional contributor in the leadeship team.
➢ Collaborate with Area Engineers in root cause analysis for all downtime events >30 mins (or
accumulating to >2 hrs per month), using all available resources (SC personnel, NT,
personnel at other OSB facilities, OEMs, consultants, etc.).
➢ Analyze data (downtime, throughput per shift, operator effectiveness, shift differentials) in
order to set priorities for maintenance, operator training, and shift teamwork.
➢ Assist in prioritizing work request/work orders by ensuring the correct data is collect on an
ongoing basis, in an analyzable format.
➢ Provide the continuity & resource for PIT teams that are formed in their areas to address
opportunities for improvement in performance or housekeeping.
➢ Will assist shift supervisors & the production manager in their efforts to manage safety &
housekeeping standards.
➢ Responsible for process improvement in housekeeping and identifying individual members
that need improvement or excel in housekeeping.
➢ Responsible for safety requirements in their area (unsafe conditions).
➢ Work with the Area and Process Engineer(s) to coordinate operator input for engineering to
address frequent downtime issues, throughput enhancements, or MORE objectives.
➢ Coordinate monthly best practice reviews with other OSB facilities with similar equipment.
➢ Coordinate improved constructive engagement of OEMs, to ensure we benefit from the best
practices developed elsewhere in the industry.
➢ Coordinate maintenance priorities in their areas with the area maintenance leads.
➢ Actively participate in pre-task assessments and nonroutine work in the area.
➢ Coordinate the collection of SSOP, LOTO procedures and safe work practices associated with
their area and cataloging of them in CMMS and/or the site SSOP database.
➢ Ensure consumable inventories are maintained in their areas.
➢ Other duties and responsibilities as assigned by the Production Manager.
Qualifications you will need:
- Bachelor’s Degree in Engineering or Wood Science or equivalent combination of education
and experience
➢ 3+ years’ experience in manufacturing in the wood products industry (OSB, MDF or Plywood
preferred)
➢ Excellent Project Management skills
➢ Strong mechanical and electrical knowledge and aptitude
➢ Strong written and verbal communication skills
➢ Advanced computer skills including MS Office software
Outstanding benefits package including:
- Benefits starting Day 1
- Competitive starting pay
- On-the-job training
- A culture that strongly believes in promoting from within
- Medical, Dental & Vision
- 401K with company match and additional retirement contribution
- Employee Stock Purchase Plan
- Life Insurance
- Disability Insurance
- Paid vacations and holidays
Apply:
If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: https://www.westfraser.com/careers/current-opportunities
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please.
West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world’s largest producer of oriented strand board (OSB).
We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company.
West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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