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The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Experience: 

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community. 

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company. 

The Benefits: 

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home. 

Here’s what we are looking for in you: 

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you! 

Responsibilities: 

    ●  Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome 

● Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys 

● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources 

  ● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you   

● Stay curious, adaptable and have a desire to learn and grow through self development 

● Continually learn new digital and technical skills 

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café 

● Volunteer within the community and be an advocate for financial literacy           

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 1 year of Retail, Sales or Customer Service experience 

Preferred Qualifications: 

- Associate’s degree 

- 2+ years of Retail or Customer-facing experience 

- Proficient in G-Suite 

- Strong written and oral communication skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Experience: 

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community. 

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company. 

The Benefits: 

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home. 

Here’s what we are looking for in you: 

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you! 

Responsibilities: 

● Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome 

● Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys 

● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources 

● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you  

● Stay curious, adaptable and have a desire to learn and grow through self development 

● Continually learn new digital and technical skills 

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café 

● Volunteer within the community and be an advocate for financial literacy 

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 1 year of Retail, Sales or Customer Service experience

Preferred Qualifications: 

- Associate’s degree 

- 2+ years of Retail or Customer-facing experience 

- Proficient in G-Suite 

- Strong written and oral communication skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Experience: 

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community. 

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company. 

The Benefits: 

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home. 

Here’s what we are looking for in you: 

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you! 

Responsibilities: 

● Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome 

● Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys 

● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources 

● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you  

● Stay curious, adaptable and have a desire to learn and grow through self development 

● Continually learn new digital and technical skills 

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café 

● Volunteer within the community and be an advocate for financial literacy 

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 1 year of Retail, Sales or Customer Service experience

Preferred Qualifications: 

- Associate’s degree 

- 2+ years of Retail or Customer-facing experience 

- Proficient in G-Suite 

- Strong written and oral communication skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Experience: 

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community. 

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company. 

The Benefits: 

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home. 

Here’s what we are looking for in you: 

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you! 

Responsibilities: 

● Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome 

● Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys 

● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources 

● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you  

● Stay curious, adaptable and have a desire to learn and grow through self development 

● Continually learn new digital and technical skills 

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café 

● Volunteer within the community and be an advocate for financial literacy 

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 1 year of Retail, Sales or Customer Service experience 

Preferred Qualifications: 

- Associate’s degree 

- 2+ years of Retail or Customer-facing experience 

- Proficient in G-Suite 

- Strong written and oral communication skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Experience: 

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community. 

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company. 

The Benefits: 

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home. 

Here’s what we are looking for in you: 

Are you an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem-solving, and creating thoughtful customer experiences? This could be the perfect role for you! 

Responsibilities: 

    ●  Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome 

● Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys 

● Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources 

  ● Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you   

● Stay curious, adaptable and have a desire to learn and grow through self development 

● Continually learn new digital and technical skills 

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café 

● Volunteer within the community and be an advocate for financial literacy           

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 1 year of Retail, Sales or Customer Service experience 

Preferred Qualifications: 

- Associate’s degree 

- 2+ years of Retail or Customer-facing experience 

- Proficient in G-Suite 

- Strong written and oral communication skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!)

• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.

• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!

• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isn’t a traditional behind-the-desk banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check? Covered. We’ll hook you up with our signature Threads line—our treat

• Custom beverage while working

• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree

• 2+ years of banking experience

• 2+ years of Retail or Customer-facing experience 

• Proficient in G-Suite 

• Strong written and oral communication skills 

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Welcome to a new idea in banking.  Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other).  It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. 

We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve.  And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience.  As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers.  As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business.  You're more than just a manager for the Café Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.  Don't just take our word for it, check out what our Café Ambassadors and Café Coaches have to say about their experience at Capital One, and learn more about working in our Cafés:

Here's what we're looking for in you:

- You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.

- You're obsessed with the Café experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.

- You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.

- You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics.

- You're friendly and engaging and can connect with Café visitors and regulars alike. Yep, you're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.

- You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.

- You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.

- You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.

- You're a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that's concise and easy to understand.

- You're a team player. You'll work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you...If you're nodding along and like what you're reading, let's talk. 

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 2 years of Customer, Retail, or Financial Services experience

- At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications:

- Bachelor's Degree

- 3+ years of Customer, Retail, or Financial Services experience

- 2+ years of People Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.