Administrative Officer
Veterans Health Administration
Salisbury, NC
SummaryThis position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN 6), Salisbury VA Medical Center (VAMC), in the Surgical Service Line. Incumbent acts in an executive staff capacity to the Chief, Surgical Service,having the primary administrative responsibility for managing operational aspects of the Surgical Service.DutiesHelpDuties include, but are not limited to:Administrative Management:Develops progressive administrative, organizational, and operational improvements and efficiencies within budgetImprove the quality of customer service provided our patients and to improve the service's organizational programImplementation of a wide variety of management improvement initiatives utilizing current management principles and practicesProvides full staff assistance on administrative matters affecting patient care, education, and organizational policy of the SurgicalServiceBudget Guidance and Administration:Serves as the principle management resource to clinical and administrative section and sub-unit chiefs within Surgical ServiceServes as the Subject Matter Expert (SME) providing information on service level and medical center policies on personnel, equipment, budget, regulatory compliance, etc.Maintains an awareness of available resources, and makes recommendations regarding needs, distribution or redistribution of resources.Analyzing, evaluating, advising, and coordinating administrative and clinical activities associated with the successful outcome of efforts to improve patient access to VA healthcareLeadership and Supervision:Provides direct oversight of daily activities and supervision of the administrative staff within the Surgical ServiceCollaborates in the selection, training, and utilization of administrative collaborates in the selection, training, and utilization of administrative staff within the Surgical ServiceDirects the functions of the administrative staff through training, assigning personnel, monitoring work output and initiating changes as required to meet changing workload demandsEvaluates administrative work practices, utilizing work simplification and cost saving techniques.Accreditation and Program Administration:Provides for full administration of reporting, evaluation, and fee requirements associated with the Accreditation of the organization and establishes procedures to meet unusual or unique standardsAssembles and monitors current required materials to assist the Service Chief in satisfying requirementsOversees maintenance of the Service staffing List assuring that the provider profiles are updated quarterly, and necessary reports run for completion and updates of informationPerforms audits necessary for continued accreditation and reviews and assembles the data for approvalWork Schedule: 7:30 am - 4:00 pm, Monday - FridayTelework: Not AuthorizedVirtual: This is not a virtual position.Position Description/PD#: Administrative Officer/PD020750Relocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not ApprovedPermanent Change of Station (PCS): Not AuthorizedRequirementsHelpConditions of employmentYou must be a U.S. Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959Subject to background/security investigationSelected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:your performance and conduct;the needs and interests of the agency;whether your continued employment would advance organizational goals of the agency or the Government; andwhether your continued employment would advance the efficiency of the Federal service.Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/24/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-9) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Developing both long and short range policies and plans for the organization by coordinating the medical administration needs of the organization for which accountable, Initiating and preparing contract requests to secure adequate resources to facilitate Anesthesiology and/or other Clinical/Surgical Service Line operations to include determining estimated contract costs, conducting market research and performing cost analysis for independent government estimates, providing documentation to support sole source contract requests and agreements. Fiscal Management, Personnel Management, Patient and Public Relations, Knowledge of Department of Veterans Affairs policies, procedures and regulations, JACHO standards, Accounting and Budgeting procedures, Bookkeeping, Reporting Tools and various software applications to include Microsoft Word, Excel, PowerPoint, etc.PREFERENCE WILL BE GIVEN TO THOSE APPLICANTS WHO HAVE PRIOR EXPERIENCE REFELCTING THEIR ABILITY TO ACCOMPLISH THE FOLLOWING SBYHCS SURGERY AO RESPONSIBILITIES EFFECTIVELY:The direct supervision of approximately 11-16 subordinates.Annually developing a strategic budgetary plan that includes funding for instrumentations, supplies, surgery service staffing plan (coordinated no less than quarterly with HR PARR report) and surgery contracts across all three VHASBY HCS medical centers with an operating room.Simultaneous capability of complex, often difficult decisions, with frequent short deadlines while under considerable prioritization pressuresThe incumbent is primarily responsible for the efficient operation of 12 Surgical Specialty Sections of the Surgical Service, comprised of approximately 155 FTEE, Scattered across three medical centers One hundred miles apart, which perform approximately 100,000 clinic visits and 5,000 surgical procedures annually.In addition to operational oversight and management on a daily basis, the incumbent is responsible for administrative training and support; patient access and consult management; human resources; logistics; fiscal; contracting; policy development and implementation; systems development, implementation and integration; compliance and ethics; and strategic planning for the service.The incumbent is independently responsible for and manages all aspects of Surgical Service administration.The incumbent interacts with all programs at VASBYHCS both on professional and administrative levels in performing assigned duties and is in daily contact with chiefs and other departments throughout the system on administrative matters for budgets, personnel, supplies, and equipment.The incumbent ensures all VA and Joint Commission standards are met and appropriately incorporated into Ophthalmology policies and procedures. Incumbent has responsibility for developing and implementing all administrative procedures within the Service.Ensures administrative priorities support the mission, goals and objectives of the Service Chief. Incumbent has full delegated responsibility to perform staff functions by conducting surveys and making recommendations of utilization of space, resources, manpower, and equipment by planning and supervising budgets; by developing quality improvement monitors; and managing positions within the Surgical Service; and by coordinating the clinical service's activities with VA and non- VA programs to provide optimum safety, economy, and satisfaction in patient care.Supervises and manages administrative and clinical staff within Surgical Service and other referring and supporting services to oversee and manage patient access to clinics.You will be rated on the following Competencies for this position:Administration and ManagementData ManagementOrganizational Performance AnalysisExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.EducationA transcript must be submitted with your application if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Additional informationThis occupation is currently approved for a Veterans Health Administration enterprise-wide Critical Skills Incentive through insert date . Candidates may be eligible for a lump sum CSI for a pro-rated amount if onboard prior to the CSI expiration date. Eligible candidates will be required to sign a service agreement agreeing to an obligated service period and failure to complete the obligated service period may result in a debt for the unearned portion of the CSI.This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.HelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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