Job Title: Clinic Assistant Level 1
Founded in 1947, South Bend Orthopaedics (SBO), a proud partner of OrthoAlliance, provides specialized care for musculoskeletal surgery, orthopedic rehabilitation and the treatment of sports and work-related injuries. SBO has served northern Indiana and southwest Michigan for decades and has been the orthopaedic surgeons for the University of Notre Dame Athletics Department since 1949. Services include joint replacement, sports medicine, upper and lower extremity surgery, pain management, imaging and physical and occupational therapy. With 20 physicians and a team of advanced practitioners, SBO delivers comprehensive orthopedic care across multiple locations. As part of OrthoAlliance an organization within SCA Health SBO is connected to a broader network dedicated to advancing patient care and expanding access to quality-driven orthopedic services.
At SCA Health, we believe health care is about people the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values: clinical quality, integrity, service excellence, teamwork, accountability, continuous improvement, and inclusion. Our values aren't empty words they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more.
Responsibilities: The Clinic Assistant Level 1 provides essential administrative and operational support to clinical staff and physicians. Team members in this role perform the core duties of the administrative support, including patient check-in/out, appointment scheduling, intake messages, effective communication with physicians, nurses, physicians' assistants and POD teammates. This position plays a key role in ensuring a smooth, efficient, and patient-friendly environment.
Essential Functions & Job duties:
- Comply with HIPAA confidentiality standards when handling patient information.
- Collaborate with POD teammates to ensure smooth clinic operations and excellent patient care.
- Support POD Team by creating an efficient and cohesive team.
- Greet patients and visitors courteously and assist them in a prompt and professional manner.
- Escort patients to exam rooms and gather basic medical history and chief complaints.
- Accurately document patient data and provider instructions in the EMR.
- Assist in preparing exam rooms, maintaining cleanliness, and restocking supplies.
- Follow infection control and safety procedures per OSHA standards.
- Support clinical workflows by coordinating communication between providers, departments, and surgical facilities.
- Chart preparation that includes pre and post clinic visits, insurance preparation, PCP collaboration.
- Assist with patient check-out, including scheduling follow-ups and printing instructions and education materials.
- Schedule appointments and respond to patient inquiries in person, via phone, or through the patient portal.
- Triage messages, route clinical questions appropriately, and support pre-appointment documentation as needed.
- Review physician schedules and ensure accurate, timely updates.
- Compliance with policies and procedures and actively promote a collaborative clinic culture.
- Perform other duties as assigned.
Qualifications:
- Education: High School Diploma or equivalent.
- Experience: Minimum of two years' office experience, ideally in a clinical setting with EMR.
- USD $16.50/Hr. USD $19.76/Hr.
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