An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Lead Product Manager is a strategic, outcomes-driven individual, responsible for the vision, strategy, delivery, maturity, and operational excellence of the Full Stack Observability (FSO) program and Unified Central Command (UCC) capabilities. This role enables enterprise reliability and operational performance by aligning observability, automation, and centralized operations to proactively detect, analyze, and resolve issues across applications, infrastructure, networks, and user experience.  This role is also responsible for building and advancing our Unified Central Command team to provide centralized views across all operations, implementing our Incident Management and Command processes while also delivering our RCA and problem management procedures.

As the Lead Product Manager, this role owns the evolution of enterprise observability and command capabilities—ensuring they are scalable, integrated, and aligned with business risk, customer experience, and long-term technology strategy. This role balances day-to-day operational accountability with forward-looking strategy through clear governance, cross-functional alignment, and continuous improvement practices that drive measurable gains in reliability, response effectiveness, operational maturity and problem management strategies.

This role will be accountable for leading a managed service partner responsible for connecting operational observability signals to business outcomes, drive execution through strategy, and elevate IT operations from reactive support to proactive, intelligence-driven delivery.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

• Develops customer and internal facing product development strategies, focused on Full Stack Observability and Unified Central Command, with superior user experience across multiple verticals, including vision, goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products focused around Observability and AIOPS maturity.

• Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively.

• Collaborates closely with Application teams, stakeholders, operational support teams, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy and outcomes.

• Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams.

• Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making to meet KPIs.

• Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business.

• Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction.

• Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals.

• Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes.

• Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, product, engineering, and customer support teams, as needed.

Education and Experience:

• Bachelor's degree in Information Systems, related field or equivalent work experience required, MBA or equivalent preferred

• Product Owner certification or Product Management certification required

• Seven (7) or more years of relevant experience required

• Experience with Observability and Monitoring: Dynatrace, SNOW, Grafana experience is highly preferred

Skills:

• Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first.

• Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.

• Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.

• Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

• Industry Product Knowledge – Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.

• Market Trend Analysis – The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods.

• Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing.

• Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.

• Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.

• Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed.

• Storytelling – The process of communicating information, tailored to a specific audience, with a compelling narrative.

• Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis

#TACorporate

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Additional locations:

Job Requisition ID:

Location Address:

Education:

Employee Group:

Employee Subgroup:

Washington Regional Urgent Care is looking for experienced Medical Assistants or Limited License X-Ray Techs to join our team in Mountain Home, AR.

JOB SUMMARY:
The Medical Assistant provides clinical and administrative support to ensure exceptional patient care. Responsibilities include preparing patients, taking vitals, assisting providers, and maintaining accurate records.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
• Executes follow-up calls with a sense of urgency
• Assist front desk personnel with patient check in/out procedures when necessary
• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate
• Assists with patient transfers
• Assists with procedures directly supervised by the provider
• Follows documentation procedures and completes required documentation related to patient visit

WHAT'S THE SCHEDULE?
Full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.  Our PRN (per diem) team members are scheduled on an as-needed basis.  

WHAT'S REQUIRED?
• High school diploma or equivalent 
• BLS Certification
• Certified Medical Assistant is preferred
• Willingness to get AR Limited X-Ray License is preferred

FULL-TIME BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!

PRN BENEFITS INCLUDE:
• Competitive Salary
• 401K plan with company contribution
• No-Cost Office Visits and generous discounts on some billable services

ABOUT WASHINGTON REGIONAL URGENT CARE:
Washington Regional Urgent Care, now with seven locations in Northwest Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Washington Regional Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Washington Regional Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Lead Product Manager is a strategic, outcomes-driven individual, responsible for the vision, strategy, delivery, maturity, and operational excellence of the Full Stack Observability (FSO) program and Unified Central Command (UCC) capabilities. This role enables enterprise reliability and operational performance by aligning observability, automation, and centralized operations to proactively detect, analyze, and resolve issues across applications, infrastructure, networks, and user experience.  This role is also responsible for building and advancing our Unified Central Command team to provide centralized views across all operations, implementing our Incident Management and Command processes while also delivering our RCA and problem management procedures.

As the Lead Product Manager, this role owns the evolution of enterprise observability and command capabilities—ensuring they are scalable, integrated, and aligned with business risk, customer experience, and long-term technology strategy. This role balances day-to-day operational accountability with forward-looking strategy through clear governance, cross-functional alignment, and continuous improvement practices that drive measurable gains in reliability, response effectiveness, operational maturity and problem management strategies.

This role will be accountable for leading a managed service partner responsible for connecting operational observability signals to business outcomes, drive execution through strategy, and elevate IT operations from reactive support to proactive, intelligence-driven delivery.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

• Develops customer and internal facing product development strategies, focused on Full Stack Observability and Unified Central Command, with superior user experience across multiple verticals, including vision, goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products focused around Observability and AIOPS maturity.

• Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively.

• Collaborates closely with Application teams, stakeholders, operational support teams, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy and outcomes.

• Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams.

• Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making to meet KPIs.

• Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business.

• Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction.

• Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals.

• Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes.

• Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, product, engineering, and customer support teams, as needed.

Education and Experience:

• Bachelor's degree in Information Systems, related field or equivalent work experience required, MBA or equivalent preferred

• Product Owner certification or Product Management certification required

• Seven (7) or more years of relevant experience required

• Experience with Observability and Monitoring: Dynatrace, SNOW, Grafana experience is highly preferred

Skills:

• Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first.

• Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.

• Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.

• Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

• Industry Product Knowledge – Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.

• Market Trend Analysis – The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods.

• Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing.

• Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.

• Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.

• Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed.

• Storytelling – The process of communicating information, tailored to a specific audience, with a compelling narrative.

• Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis

#TACorporate

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Additional locations:

Job Requisition ID:

Location Address:

Education:

Employee Group:

Employee Subgroup:

Washington Regional Urgent Care is looking for experienced Medical Assistants or Limited License X-Ray Techs to join our team in Mountain Home, AR.

JOB SUMMARY:
The Medical Assistant provides clinical and administrative support to ensure exceptional patient care. Responsibilities include preparing patients, taking vitals, assisting providers, and maintaining accurate records.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
• Executes follow-up calls with a sense of urgency
• Assist front desk personnel with patient check in/out procedures when necessary
• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate
• Assists with patient transfers
• Assists with procedures directly supervised by the provider
• Follows documentation procedures and completes required documentation related to patient visit

WHAT'S THE SCHEDULE?
Full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.  Our PRN (per diem) team members are scheduled on an as-needed basis.  

WHAT'S REQUIRED?
• High school diploma or equivalent 
• BLS Certification
• Certified Medical Assistant is preferred
• Willingness to get AR Limited X-Ray License is preferred

FULL-TIME BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!

PRN BENEFITS INCLUDE:
• Competitive Salary
• 401K plan with company contribution
• No-Cost Office Visits and generous discounts on some billable services

ABOUT WASHINGTON REGIONAL URGENT CARE:
Washington Regional Urgent Care, now with seven locations in Northwest Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Washington Regional Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Washington Regional Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

Washington Regional Urgent Care is looking for experienced Medical Assistants or Limited License X-Ray Techs to join our team in Mountain Home, AR.

JOB SUMMARY:
The Medical Assistant provides clinical and administrative support to ensure exceptional patient care. Responsibilities include preparing patients, taking vitals, assisting providers, and maintaining accurate records.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
• Executes follow-up calls with a sense of urgency
• Assist front desk personnel with patient check in/out procedures when necessary
• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate
• Assists with patient transfers
• Assists with procedures directly supervised by the provider
• Follows documentation procedures and completes required documentation related to patient visit

WHAT'S THE SCHEDULE?
Full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.  Our PRN (per diem) team members are scheduled on an as-needed basis.  

WHAT'S REQUIRED?
• High school diploma or equivalent 
• BLS Certification
• Certified Medical Assistant is preferred
• Willingness to get AR Limited X-Ray License is preferred

FULL-TIME BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!

PRN BENEFITS INCLUDE:
• Competitive Salary
• 401K plan with company contribution
• No-Cost Office Visits and generous discounts on some billable services

ABOUT WASHINGTON REGIONAL URGENT CARE:
Washington Regional Urgent Care, now with seven locations in Northwest Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Washington Regional Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Washington Regional Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Lead Product Manager is a strategic, outcomes-driven individual, responsible for the vision, strategy, delivery, maturity, and operational excellence of the Full Stack Observability (FSO) program and Unified Central Command (UCC) capabilities. This role enables enterprise reliability and operational performance by aligning observability, automation, and centralized operations to proactively detect, analyze, and resolve issues across applications, infrastructure, networks, and user experience.  This role is also responsible for building and advancing our Unified Central Command team to provide centralized views across all operations, implementing our Incident Management and Command processes while also delivering our RCA and problem management procedures.

As the Lead Product Manager, this role owns the evolution of enterprise observability and command capabilities—ensuring they are scalable, integrated, and aligned with business risk, customer experience, and long-term technology strategy. This role balances day-to-day operational accountability with forward-looking strategy through clear governance, cross-functional alignment, and continuous improvement practices that drive measurable gains in reliability, response effectiveness, operational maturity and problem management strategies.

This role will be accountable for leading a managed service partner responsible for connecting operational observability signals to business outcomes, drive execution through strategy, and elevate IT operations from reactive support to proactive, intelligence-driven delivery.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

• Develops customer and internal facing product development strategies, focused on Full Stack Observability and Unified Central Command, with superior user experience across multiple verticals, including vision, goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products focused around Observability and AIOPS maturity.

• Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively.

• Collaborates closely with Application teams, stakeholders, operational support teams, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy and outcomes.

• Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams.

• Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making to meet KPIs.

• Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business.

• Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction.

• Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals.

• Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes.

• Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, product, engineering, and customer support teams, as needed.

Education and Experience:

• Bachelor's degree in Information Systems, related field or equivalent work experience required, MBA or equivalent preferred

• Product Owner certification or Product Management certification required

• Seven (7) or more years of relevant experience required

• Experience with Observability and Monitoring: Dynatrace, SNOW, Grafana experience is highly preferred

Skills:

• Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first.

• Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.

• Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.

• Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

• Industry Product Knowledge – Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.

• Market Trend Analysis – The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods.

• Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing.

• Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.

• Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.

• Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed.

• Storytelling – The process of communicating information, tailored to a specific audience, with a compelling narrative.

• Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis

#TACorporate

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Additional locations:

Job Requisition ID:

Location Address:

Education:

Employee Group:

Employee Subgroup:

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Lead Product Manager is a strategic, outcomes-driven individual, responsible for the vision, strategy, delivery, maturity, and operational excellence of the Full Stack Observability (FSO) program and Unified Central Command (UCC) capabilities. This role enables enterprise reliability and operational performance by aligning observability, automation, and centralized operations to proactively detect, analyze, and resolve issues across applications, infrastructure, networks, and user experience.  This role is also responsible for building and advancing our Unified Central Command team to provide centralized views across all operations, implementing our Incident Management and Command processes while also delivering our RCA and problem management procedures.

As the Lead Product Manager, this role owns the evolution of enterprise observability and command capabilities—ensuring they are scalable, integrated, and aligned with business risk, customer experience, and long-term technology strategy. This role balances day-to-day operational accountability with forward-looking strategy through clear governance, cross-functional alignment, and continuous improvement practices that drive measurable gains in reliability, response effectiveness, operational maturity and problem management strategies.

This role will be accountable for leading a managed service partner responsible for connecting operational observability signals to business outcomes, drive execution through strategy, and elevate IT operations from reactive support to proactive, intelligence-driven delivery.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

• Develops customer and internal facing product development strategies, focused on Full Stack Observability and Unified Central Command, with superior user experience across multiple verticals, including vision, goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products focused around Observability and AIOPS maturity.

• Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively.

• Collaborates closely with Application teams, stakeholders, operational support teams, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy and outcomes.

• Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams.

• Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making to meet KPIs.

• Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business.

• Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction.

• Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals.

• Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes.

• Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, product, engineering, and customer support teams, as needed.

Education and Experience:

• Bachelor's degree in Information Systems, related field or equivalent work experience required, MBA or equivalent preferred

• Product Owner certification or Product Management certification required

• Seven (7) or more years of relevant experience required

• Experience with Observability and Monitoring: Dynatrace, SNOW, Grafana experience is highly preferred

Skills:

• Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first.

• Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.

• Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.

• Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

• Industry Product Knowledge – Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.

• Market Trend Analysis – The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods.

• Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing.

• Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.

• Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.

• Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed.

• Storytelling – The process of communicating information, tailored to a specific audience, with a compelling narrative.

• Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis

#TACorporate

As an energy industry leader, our career opportunities fuel personal and professional growth.

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An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Lead Product Manager is a strategic, outcomes-driven individual, responsible for the vision, strategy, delivery, maturity, and operational excellence of the Full Stack Observability (FSO) program and Unified Central Command (UCC) capabilities. This role enables enterprise reliability and operational performance by aligning observability, automation, and centralized operations to proactively detect, analyze, and resolve issues across applications, infrastructure, networks, and user experience.  This role is also responsible for building and advancing our Unified Central Command team to provide centralized views across all operations, implementing our Incident Management and Command processes while also delivering our RCA and problem management procedures.

As the Lead Product Manager, this role owns the evolution of enterprise observability and command capabilities—ensuring they are scalable, integrated, and aligned with business risk, customer experience, and long-term technology strategy. This role balances day-to-day operational accountability with forward-looking strategy through clear governance, cross-functional alignment, and continuous improvement practices that drive measurable gains in reliability, response effectiveness, operational maturity and problem management strategies.

This role will be accountable for leading a managed service partner responsible for connecting operational observability signals to business outcomes, drive execution through strategy, and elevate IT operations from reactive support to proactive, intelligence-driven delivery.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

• Develops customer and internal facing product development strategies, focused on Full Stack Observability and Unified Central Command, with superior user experience across multiple verticals, including vision, goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products focused around Observability and AIOPS maturity.

• Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively.

• Collaborates closely with Application teams, stakeholders, operational support teams, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy and outcomes.

• Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams.

• Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making to meet KPIs.

• Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business.

• Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction.

• Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals.

• Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes.

• Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, product, engineering, and customer support teams, as needed.

Education and Experience:

• Bachelor's degree in Information Systems, related field or equivalent work experience required, MBA or equivalent preferred

• Product Owner certification or Product Management certification required

• Seven (7) or more years of relevant experience required

• Experience with Observability and Monitoring: Dynatrace, SNOW, Grafana experience is highly preferred

Skills:

• Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first.

• Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.

• Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.

• Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.

• Industry Product Knowledge – Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.

• Market Trend Analysis – The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods.

• Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing.

• Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.

• Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.

• Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed.

• Storytelling – The process of communicating information, tailored to a specific audience, with a compelling narrative.

• Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis

#TACorporate

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Additional locations:

Job Requisition ID:

Location Address:

Education:

Employee Group:

Employee Subgroup: