Summary:
The Field Trainer is responsible for executing company training programs and workshops for associates and managers at multiple store locations within their assigned divisions. This role partners with District and Store Managers to ensure maximum effectiveness of sales, service, and Standard Operating Procedures (SOPs) goals by implementing, conducting, and auditing store training programs and operational procedures.
Essential Duties and Responsibilities:
•Training Needs Assessment: Collaborate with HR Manager, District, and Store Management to determine training needs and coordinate scheduling.
•Instructional Methods: Work with Operations to develop and implement training methods such as individual training, group instruction, lectures, demonstrations, and meetings.
•Orientation and On-the-Job Training: Assist with store orientations and on-the-job training for newly hired Cashiers and Sales Associates.
•Problem Solving: Helps associates with specific task-related issues (in-store) as necessary.
•Manager Training: Conduct training for managers, test trainees to measure progress, and validate skills.
•Progress Reporting: Report on employee progress during training periods and provide ongoing feedback to Store Managers, District Managers, and HR Leadership.
•Talent Development: Collaborate with the District Manager and HR Manager to identify potential employees for management positions and assign appropriate training to enhance their skills.
•Refresher Training: Conduct annual refresher training for Store Managers and Assistant Managers.
•Vendor Product Training: Coordinate vendor product training with Merchandise Manager and Store Managers, ensuring timely scheduling.
•Loss Prevention Training: Assist Loss Prevention Services with training and documentation needs.
•Training Materials Management: Ensure all training manuals, job descriptions, and qualification pages are current and up to date.
•Program Enhancement: Contribute to existing training program enhancements.
•Feedback Collection: Collect feedback from attendees to improve future training content and presentation.
•Program Auditing: Work with District Manager and HR Manager to audit the effectiveness of all company training programs and initiatives.
•Vendor Training Participation: Attend all field-based vendor-led trainings. Work with vendor to complete a “what did we learn today” recap sheet for each attendee.
•Weekly Recaps: Provide weekly written recaps on store visits and findings, and assign go-forward solutions.
Competencies:
•Business Acumen: Keen understanding and decision-making in business situations.
•Interpersonal Skills: Focuses on solving conflict, maintains confidentiality, listens without interrupting, keeps emotions under control, remains open to others' ideas.
•Oral Communication: Speaks clearly and persuasively, listens to and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.
•Written Communication: Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, reads and interprets written information.
•Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, supports team success.
•Ethics: Treats people with respect, keeps commitments, works with integrity and ethically, upholds organizational values.
•Organizational Support: Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities, supports affirmative action and respects diversity.
•Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
•Motivation: Sets and achieves challenging goals, demonstrates persistence, measures self against standards of excellence, takes calculated risks to accomplish goals.
•Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans.
•Professionalism: Approaches others tactfully, reacts well under pressure, treats others with respect and consideration, accepts responsibility for own actions, follows through on commitments.
•Quality: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
•Safety and Security: Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properly.
•Adaptability: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, deals with frequent change, delays, or unexpected events.
•Dependability: Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary, completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications:
•Education and Experience:
•Required: Associate's degree in business management or related field or equivalent work experience.
•At least one year of training experience.
•At least one year of retail experience.
•Proficiency in Microsoft Office. (Word, Excel, PowerPoint
•Commitment to following company training processes and procedures.
•Demonstrated ability to solve problems with minimal direction and supervision.
•High attention to detail.
•Excellent verbal and written communication skills.
•Ability to organize and manage time effectively under strict timelines within a fast-paced environment.
•The ability to work a flexible schedule may include some evenings and weekends.
•Ability to travel to all store locations within assigned district/region.
•Comprehensive knowledge of training policies and best practices.
•Preferred: Bachelor's degree in business or related field.
•Certified Professional in Learning and Performance (CPLP) credential.
Language Skills:
•Ability to read and interpret documents such as instructions, correspondence, safety rules, operating and maintenance instructions, and procedure manuals.
•Ability to write correspondence and routine reports.
•Ability to speak effectively and present information one-on-one and before small groups of employees.
Reasoning Ability:
•Ability to apply common sense understanding to carry out written or oral instructions.
•Ability to deal with problems involving concrete variables in standardized situations.
Computer Skills:
•Intermediate PC skills and knowledge of Internet software and Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
•Ability to operate general office equipment including copier and fax machine.
Physical Demands:
•Regularly required to walk, stand, talk or hear, and use hands to finger, handle or feel.
•Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
•Requires hand-eye coordination and manual dexterity sufficient to operate machinery, hand tools, a keyboard, photocopier, telephone, calculator, and other office equipment.
•May regularly lift and/or move up to 10 pounds.
•Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
•Operates in a retail store environment as well as a professional office environment.
•Routinely uses standard office equipment such as computers, phones, printers, scanners, and photocopiers
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